Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Brylo website and the supply of our services. By using our website or engaging us, you agree to these Terms. Please read them carefully. If you are entering into these Terms on behalf of a business, you confirm you have authority to do so.

1. Definitions

• "Brylo", "we", "us", "our" — Brylo Ltd, a company registered in England and Wales (company number 17298503), registered office [REGISTERED OFFICE ADDRESS].
• "You", "Client" — the person or business using our website or services.
• "Services" — web design and development, web and mobile app development, website maintenance, hosting, domain registration and management, digital marketing, AI and automation, and related services.
• "Proposal" — a quote, proposal or statement of work setting out the specific services, deliverables, timescales and fees for a project.

2. About these Terms

These Terms apply alongside any Proposal we agree with you. Where there is a conflict, the Proposal takes precedence for that project. These Terms, together with our Privacy Policy, Acceptable Use Policy, Cookie Policy and Refund Policy, form the agreement between us.

3. Using our website

We grant you a non-exclusive, revocable licence to use our website for lawful purposes. You must not misuse the site, attempt to gain unauthorised access, or use it in breach of our Acceptable Use Policy. We may suspend or withdraw the website, or any account, at our discretion. If you create an account, you are responsible for keeping your login details secure and for activity under your account.

4. Our services and how a contract is formed

Information on our website is an invitation to enquire, not a binding offer. A contract for services is formed when we both accept a Proposal (in writing or electronically) or when you place and we confirm an order. We will use reasonable skill and care to provide the Services in accordance with the agreed Proposal.

5. Quotes and proposals

Quotes are valid for 30 days unless stated otherwise and are based on the information you provide. If the scope changes, or your requirements expand beyond the agreed Proposal, we will agree any additional fees and timescales with you before proceeding (a "change request").

6. Fees, payment and invoicing

• Fees are as set out in the relevant Proposal. Unless stated otherwise, fees are exclusive of VAT, which will be added where applicable.
• For projects, we typically require a deposit before work begins, with the balance payable at agreed milestones or on completion.
• Hosting, domains, care plans and subscriptions are billed in advance on a recurring basis and renew automatically unless cancelled in line with these Terms.
• Invoices are payable within 14 days unless otherwise agreed.
• We may charge interest on late payments at 4% per year above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend services until overdue amounts are paid.

7. Your responsibilities

To enable us to deliver, you agree to:

• Provide content, materials, access and feedback promptly and in a usable form.
• Ensure any materials you provide are accurate, lawful, and do not infringe third-party rights.
• Obtain all necessary licences and consents for materials you supply.
• Review and approve work at agreed stages. Delays in providing materials or approvals may affect timescales and costs.

8. Intellectual property

• On full payment of all sums due for a project, we assign to you the intellectual property rights in the final deliverables created specifically for you, except as set out below.
• We retain ownership of our pre-existing materials, tools, frameworks, code libraries and know-how, and grant you a non-exclusive licence to use them as part of your deliverables.
• Third-party and open-source components, stock assets, fonts and plugins remain subject to their own licences, which you agree to comply with.
• You retain ownership of materials you provide to us and grant us a licence to use them to deliver the Services.
• Unless you ask us not to, we may reference your project and display non-confidential work in our portfolio and marketing.

9. Domains, hosting and third-party services

Domain registration is subject to the terms of the relevant registry and registrar (including Nominet for .uk domains) and to availability. Hosting and certain other services rely on third-party providers and are subject to their terms and acceptable use policies in addition to ours. Domains and hosting renew automatically unless cancelled; it is your responsibility to keep payment details current to avoid loss of service or a domain.

10. Service levels and availability

We aim to provide reliable services but do not guarantee that any website, hosting or service will be uninterrupted or error-free. We may carry out maintenance and will give reasonable notice of planned downtime where practical. Any specific service levels will be set out in your Proposal or care plan.

11. Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care. Except as expressly stated, and to the extent permitted by law, we exclude all other warranties, conditions and terms, whether express or implied. We do not warrant that our work will achieve any particular commercial result, search ranking, or level of traffic or sales.

12. Limitation of liability

Nothing in these Terms limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be limited or excluded by law.

Subject to the above, we are not liable for any loss of profit, revenue, business, goodwill, data, or any indirect or consequential loss, and our total liability arising out of or in connection with the Services is limited to the total fees paid by you for the relevant Services in the 12 months preceding the claim. We are not liable for losses arising from materials or instructions you provide, or from third-party services outside our reasonable control.

13. Term, suspension and termination

Either party may terminate a project or recurring service in line with the relevant Proposal or care plan terms. We may suspend or terminate services immediately if you breach these Terms, fail to pay, or breach our Acceptable Use Policy. On termination, you must pay for all work performed and costs incurred up to the date of termination. Provisions that by their nature should survive termination (including payment, IP, confidentiality and liability) will continue to apply.

14. Confidentiality

Each party agrees to keep the other's confidential information confidential and to use it only to perform the agreement, except where disclosure is required by law.

15. Data protection

We handle personal data in accordance with our Privacy Policy and GDPR & Data Protection page. Where we process personal data on your behalf, we will do so under a Data Processing Agreement that complies with the UK GDPR.

16. Consumers

If you are a consumer (rather than a business), you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including certain cancellation rights. Nothing in these Terms affects those rights. See our Refund Policy for details.

17. Force majeure

We are not liable for any failure or delay caused by events outside our reasonable control, including outages of third-party services, cyber-attacks, power or internet failures, industrial action, or acts of government.

18. General

• Assignment — you may not assign your rights without our consent; we may assign or sub-contract our obligations.
• Entire agreement — these Terms and the relevant Proposal are the entire agreement between us.
• Variation — we may update these Terms from time to time; the current version applies to new orders.
• Severability — if any provision is found unenforceable, the rest continues to apply.
• No partnership — nothing creates a partnership, agency or employment relationship.

19. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the UK you may bring proceedings in your home jurisdiction.

20. Contact us

Questions about these Terms? Email info@brylo.co.uk or write to Brylo Ltd at [REGISTERED OFFICE ADDRESS].